Frequently Asked Questions

Here are some answers to some commonly asked questions. We hope this helps!

What types of printing methods do you use?
We use a a few different printers for our invitation suites. We offer digital (flat) printing, thermography, letterpress, debossing and embossing.

What types of payment do you accept?
For Custom Design Orders: We require a 50% deposit for custom suites that will be applied to your final order. The final payment is due when suite is sent to press. For suites within our Collection, if placing your order through the website we require payment in full.

Payment Methods: We accept checks, cash and credit cards through Intuit Payments and Square. Payments made on this website are through Stripe. All transactions are completely secure. Checks are made out to Papertree Studio and mailed to the address on your invoice.

Do you offer envelope printing?
Yes, of course! We can print the return address and addressee on each envelope in a matching font and color from the invitation along with a coordinating design from the invitation for a starting cost of $2.00/envelope. We require an Excel document of your guest list as we will print your envelopes exactly as the names appear on that list. Please see the Helpful Guides page for a template guide.

Do you offer consultations?
We do offer in-person consultations for our bespoke invitation suites only. If you are interested in a collection suite we are happy to hop on a call to go over the process or mail you a sample.

What is your return policy?
Due to the custom nature of our products, all sales are final. Please check your final digital proof very carefully before approving it, as we are not responsible for any mistakes made by you and do not offer refunds or reprints free of charge should errors occur (after receiving approval of your final proof via email).

Can you send me samples of your invitations?
Of course! Contact us for more information or to set up a free consultation.

Can you send samples of the swatches?
Of course! Just email us and we will send you some color samples.

Are you able to rush orders?
Rush orders are available for $250. Please mention this during your consultation. Rush services are anything after the 12 week mark for your event.

Can you mail my invitations for me?
Please inquire.

Will you ship our finished invitations?
Yes, of course. We offer local pickup at one of our locations or shipping via FedEx. Shipping costs are typically between $25-$60. International shipping is available and starts at $150 USD. International orders may also be subject to custom and import fees based on the country they are being collected in. Papertree Studio is not responsible for any charges associated with shipping and/or importing.